Tag: collaboration

Design Values and Client Partnerships

I recently came across this article and thought it was worth a share as it’s incredibly relevant to some of our core values at Four Fin. I’m officially making it required reading for every new design hire. The article speaks to solo in-house designers at companies of non-designers, but I believe the lessons shared are universal. We approach our client-relationships with a partnership mentality, and we’re often our clients’ only designers. We’re batting on their team, in-house or not.

“Don’t be the smartest guy in the room”

At Four Fin, we believe that creativity and ideation are not the designers’ tasks alone. Everyone, whether they are the client or work for the agency, is valuable in the process of better understanding user experiences, seeing a challenge from a different perspective and bringing in varied expertise. Our Account Manager regularly contributes ideas to our work and our design staff has no issues bringing those ideas to life to test them against the others. Our clients know their users better than we do and that experience is invaluable. The point is, it’s not about us. The best idea on the table could have come from the client’s new intern, we just care that it’s the best idea related to the goals of the brand.

“Let good enough be good enough.”

This principle might seem to counter your perceptions of what a design firm believes. Don’t get me wrong, people come to us when good enough isn’t cutting it, and we value the power of iteration and nailing details. But there is a lesson here. Our clients’ success matters to us and it’s important to me as we grow that we retain a high level of respect for their goals. When a brand is in the early phases of development, we recognize when design perfection should not be the goal, and we comfortably adjust our own standards (yes, really) in order to achieve what is needed for phase 1 (e.g., get that simple landing page up, or fill the feed with relevant stock images until photoshoots can be scheduled). If we maintain this thinking and strategy in supporting our clients through phase 1, we then have more success in helping them grow and get to phase 3. This is when we grab the coffee and pump the Sonos – with design perfection as the goal.

Does your company lack an in-house designer? Is it possible we could fill in, with the same mindset as a designer on staff, but with more resources and flexibility? Let’s find a time to talk it over.

What does it mean to be creative?

We believe, as Creative Mornings does, that everyone is creative. Our Account Manager, Jess, is often pulled in on branding or naming discussions, and weighs in on our design work with doodles and feedback. Our clients have come to us, at the beginning stage, or during the process, with new ideas and inspiration for the project that elevates the end result. Our Creative Director encourages feedback on rough sketches, sharing new ideas un-inhibited by ego, volleying projects back and forth and other traits of free flowing collaboration.

One of our Graphic Designers, Kendall, recently brought a great new phrase to us by way of her latest experiment with improv. That phrase being “yes, and.” It’s perfect. While some people might be more artistically minded than others, we believe that creativity can be harnessed and encouraged. We believe that creativity is more about feeding on all that’s around you, less about natural genius. It’s why people are often “inspired by” something.

Along this line of thought, follows the idea that creativity comes from feeling uninhibited, free to express and curious about what will happen in someone else’s creative process when we throw our ideas out there. It’s the guts to share… because once you do, and more ideas are on the table, there starts to be patterns, highlights, new tangents that arise, and clear winners. The creative trajectory of a project redirects to a path that was never possible when only the safest ideas are brought forward.

All of that said, creativity does need to be guided when you are harnessing it to create a brand or ad campaign. Without guidelines, it can run wild and get raucously off track from where you started. It can form a life of its own that might be super fun or edgy (this is a lovely zone for a fine artist, btw). But it might not solve the original brief. It can also be very subjective and hard to agree on. That is why we start all of our projects with strategy. We need to understand the goals of our creative efforts so we can consistently monitor and reign in all the uninhibited and wild ideas into something that solves the challenge, delights the intended audience and represents the brand well.

So, if you’ve always thought, “I’m not the creative type,” ask yourself the last time you freely shared an idea you were sitting on, or the last time you truly listened to someone else’s idea, not to evaluate their “creativity,” but to really soak into the idea they were sharing. Alternatively, if you think “I’m more creative than other people,” ask yourself, how many of your “great” ideas were grown from the seed of someone else’s planting.

We believe all brands should be creative…it’s one of our #wordstobrandby and by that, we mean, all brands should be given the chance to be shared and collaborated on. All brands should be harnessed from a deep well of free-flowing thought, a well that is devoid of ego and full of unsuspecting characters and new, unforeseen paths.

Is your brand ready for some creativity? Great. We have ideas. We’d also love to hear yours.